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* Refund Policy

Refund Penalty
-A refund penalty of 15% will be applied for refund requests due to change of mind within 7 days prior to shipping.

Refunds are not available in cases of:
Change of mind after receiving the shipment.
Damage to the product due to your own negligence
Damage due to inadequate storage after receipt
Loss of product value due to inadequate usage (e.g. not following the User Guide)

Refunds and exchanges are available if:
Product value has decreased during shipping (Data from the thermometer monitoring shipment temperature must be provided)
A problem related to the product quality has been identified during usage (Sufficient evidence of the problem must be provided)
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    Contact Information

    • Address: 8F, 55 Magokdong-ro, Gangseo-gu, Seoul, Republic of Korea(07802)

    • Business Registration No.: 109-86-37282
    • CEO: Choongseong Han

    • Tel: +82-2-2088-8886
    • Fax: +82-2-2088-8884
    • E-mail: support@nexel.co.kr